Shipping & Returns
Returns Policy
Your satisfaction is very important to us! If you need to return an item, EABCO will make every reasonable effort to satisfy you. We will gladly accept the return of products for any reason. You may return most new, unopened items (in original packaging) within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). See below for custom work. It may be more efficient to work directly with the manufacturer on defective items, depending on the item.
If you need to return an item, please call our friendly customer representatives at 800-950-9088 and we will gladly provide a Return Merchandise Authorization number. Returns can be mailed to:
E. Arthur Brown Company
Attn: Customer Returns
4088 County Road 40 NW
Garfield MN 56332
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns with promotional FREE SHIPPING terms will be refunded for the purchase price minus the shipping cost we incurred to ship the order to you.
*Products that are returned with damaged packaging may be subject to a re-stocking fee up to 15%.
Custom Work
Guns, barrels, finishing, engraving, or other custom shop work which has been specially ordered by you and made especially for you are guaranteed to function properly and have accuracy for one year (12 months) beginning at the shipping date. Prices do not include working up accurate handloads, teaching proper handload procedures, or test firing groups at the shooting range. If you require Accuracy Proof Testing, we can provide this service at a charge of $65 per hour. For a period of one (1) year after the shipping date, EABCO will replace or repair defective custom work at no charge. You pay only the shipping costs. This excludes damage caused by rough handling or misuse. Modifications done by non-EABCO gunsmiths will void this guarantee. Repairs to items modified by non-EABCO gunsmiths will be performed at our regular $65 per hour shop rate.
Custom barrels and any items that have been modified by our shop to be customized for you (muzzle brake install, scope mount install, threading, etc) are not returnable, and cannot be cancelled once custom work has started.
Shipping
Most in-stock orders received before noon (CST) will ship the same day. Most orders received after that will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.
Transit Times may exclude Saturday and Sunday. We cannot guarantee when an order will arrive at your address. Consider any shipping or transit time offered to you by E. Arthur Brown Company, Inc. or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Backorders
We do allow you to place orders for backorder. Items that are on backorder will usually be specified on our website. For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Orders that have products that are out-of-stock (backorder) will be held until all items come available, unless you inform us otherwise.
Shop Work
If your order requires shop work, such as a base installation, this may delay your order.
If you are sending us a barrel for service, such as a muzzle brake, ship to the address above. Be sure to insure your package. Custom barrels can be shipped directly back to you.
Shipping Promotions
We may offer free or flat-rate shipping as promotions. Items that qualify for promotional shipping are clearly specified on the product page. In the event that your order contains both promotional shipping items and also regular shipping items, shipping charge will exclude weight of the free shipping items.
There are exclusions to shipping promotions. Custom work is always excluded. See details on the promotion for listing of exclusions.